What Is Employee Experience?
Employee experience is the sum of all the interactions, perceptions and feelings a person has from their first contact with the organization as a candidate until the day they leave. Just like customer experience, employee experience has a direct effect on a company's competitiveness: a good experience attracts and retains talent, while a poor one drives high turnover and low productivity.
Stages of the Employee Journey
- Candidate experience: The job posting, the application and the interview process.
- Onboarding: The first days and settling into the role.
- Development and career: Training, promotion and career opportunities.
- Day-to-day work: Tools, processes, the relationship with the manager and the working environment.
- Recognition: Having one's effort seen and rewarded.
- Offboarding: The exit experience and the impression left behind.
The small details at each stage determine the employee's overall perception of the organization.
The Difference Between Experience and Engagement
Employee experience is the cause; employee engagement is the result. An employee who has a high-quality experience is more committed, more motivated and more productive. That is why organizations that want to raise engagement must first improve the experience.
Ways to Improve the Employee Experience
- Listen: Track the employee voice with regular pulse surveys and eNPS measurement.
- Strengthen onboarding: The first 90 days are decisive for retention.
- Simplify processes: Reduce the friction in leave, working-time and request processes.
- Make recognition part of the system: Make success visible in a regular and fair way.
- Develop your managers: The single biggest determinant of employee experience is very often the direct manager.
The Role of Technology
Complex and fragmented HR processes are among the factors that wear down employee experience the most. Friction such as a leave request sitting unanswered for days, or not being able to reach a payslip, damages any sense of belonging. With Yönetim İK you can bring all of these processes together on a single platform and offer your employees a fast, transparent and effortless experience.
